Liaise with vendor / L2 to ensure production issues are resolved and fixes/patches are implemented successfully. Provide technical hand holding during incident/problem resolution
Be a team player. Active participation in improvement initiatives
Identify root causes / alternate solutions for incident occur
Willing to work under Rotationally shift policy
Achieve SLA as per the agreed term & condition with Application
Ensure on escalation matrix/update are properly done.
MIS Preparation and Documentation skill
Attending CAB meetings & planning the CCF for production movement.
Requirements
Candidate must possess at least a Bachelor of Science , Bachelor of Computer Application or Bachelor of Engineering/Technology in Computer Science/Information Technology or equivalent.
At least 3 year(s) of working experience in the related field is required for this position.
Preferably Managers specializing in IT/Computer - Software or equivalent. Job role in Technical Writer or equivalent.
