Responsibilities

Key Responsibilities

· Assist Sales manager in day-to-day operations, thereby enhancing guest satisfaction.
· Assist and maintain an efficient administration system within the department.
· Handling all the calls and room bookings for the reservations in the hotel.
· Receive calls enquiring about room availability and rates.
· Interacts extensively with the guest and travel agents regarding reservations and cancellations
· To check on reservation activity list/ monthly charts.
· Ensuring that the right rates are applied in system as per the contracted rates.
· Filing the dockets, no shows, and complimentary bookings.

Requirements

Candidate’s Profile

· Diploma / Degree in Hotel Management or Graduate in any discipline from a reputed Institute /University
· Thorough knowledge of all hotel operations
· Thorough knowledge of Accommodation management and reservation systems
· Basics of Accounting and Financial Management
· Working knowledge of MS Office, Micros and Fidelio (or any other property/ point of sale systems)
· Room Pricing & Selling techniques
· Must be computer literate
· Excellent communication skills

Experience
· Should have a minimum of 6 months experience in front office / reservations in the hospitality industry.

Back To Job Listing

Refer This Job To Friends